Refund & Cancellation Policy

Registrations are final

Once your payment is confirmed, your registration is final. We are not able to offer a refund or transfer if you can no longer attend. This is shown to you before you pay.

When you will receive a refund

You will be offered a full refund, or a free place at another webinar, if:

• we cancel the webinar;
• we change the date or time of the webinar and the new time does not suit you; or
• a fault on our side prevents you from joining.

If you were charged more than once for the same registration, the duplicate payment will be refunded in full.

How refunds are paid

Refunds are returned to the M-Pesa number used for payment, for the amount you paid. We will tell you by email when a refund has been processed.

How to ask

Please use the Help form and choose "Refund". Include your registration reference, which is in your confirmation email.