FAQs & Help
Questions and help
Everything you need to know about registering, paying, joining and refunds. If your question is not answered here, please use the Help form.
Registering and paying
How do I register for a webinar?
Choose a webinar, select Register, and enter your name, email address and M-Pesa phone number. You will then receive an M-Pesa prompt on your phone to complete payment.
How do I pay?
Payment is by M-Pesa. After you register, an M-Pesa prompt (STK Push) is sent to your phone. Enter your M-Pesa PIN to confirm. Payments are processed securely by our payment partner, IntaSend. We never see or store your PIN.
Can I pay by card?
Not at the moment. M-Pesa is the only payment method for now. If card payments become available, we will announce it here.
How do I know my payment worked?
Your registration is confirmed only after our system receives confirmation of your payment directly from the payment provider. You will then receive a confirmation email. If you completed payment but have not received an email within an hour, please use the Help form below.
Joining the webinar
How do I join on the day?
Webinars take place online on Zoom. Once your payment is confirmed, you will receive an email explaining how to join. Your personal joining link becomes available 30 minutes before the start time.
What do I need?
A phone, tablet or computer with a reliable internet connection, and the free Zoom app or a web browser. A quiet, private space and headphones will help you get the most from the session.
What time zone are the webinars in?
All times are shown in East Africa Time (EAT, Nairobi time). If you are joining from another country, please check the time difference.
Can I share my joining link?
No. Each joining link is personal to the person who registered and paid. Anyone else who would like to attend should register separately.
Refunds and changes
Can I cancel my registration?
Registrations are final once paid, and this is shown before you pay. We are not able to offer refunds if you can no longer attend.
When will I receive a refund?
You will receive a full refund, or a free place at another webinar, if we cancel the webinar, if we reschedule it and the new time does not suit you, or if a fault on our side prevents you from joining. If you were charged twice by mistake, the duplicate payment is refunded in full. See our Refund & Cancellation Policy for details.
About the webinars
Do I need to be a Christian to attend?
No. The Healing Journey is faith-inspired, and Christian faith is an important part of the programme, but everyone is welcome, whatever their background or beliefs.
Is this counselling or therapy?
No. The webinars offer educational, reflective and faith-informed support in a group setting. They are not a substitute for professional medical, psychological or emergency care.
Need help?
Our Help form is for questions about a payment, joining a webinar, your registration or a refund. Include your registration reference if you have one; it is in your confirmation email.
The Help form is being set up and will be available here shortly.